Returns

Refunds

We believe in our products so much that we offer a 30-day no-hassle return policy. If you're unhappy with your purchase, send us the product back and we'll refund your money or exchange it for you.

Returns must be new, unworn, and in original condition. We will inspect items individually to approve the condition of all returned goods.

Our return address is situated in France. We will soon be adding a US returns address.

If you would like to return or exchange an item please email info@katika.shop

Please note: We are unable to cancel and refund an order once it has been sent out. If you would like to modify or cancel your order please contact us as soon as possible after purchasing.

Any item that is shipped collect or requires the payment of freight or duties/brokerage upon return will be refused and not accepted.

 

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Shipping costs are non refundable.

We offer free returns or exchanges only for items with defects that were present upon arrival. The issue must be presented to us within 7 days of receiving.